BOARD

[NOTICE]
2020. 01. 21
Announcement regarding Mubeat Awards results

Dear Mubeat users,

This is the Mubeat Team.



First and foremost, it is with great concern and regret which we received your feedback outlining the issue you had with our service regarding the 2019 Mubeat Awards. Our team sincerely apologizes for the inconvenience caused while participating in this voting event.



As previously announced, our services could not run smoothly on the last day of the Mubeat Awards, due to the amount of participation that was much higher than our team had anticipated.



Unfortunately, because of the extreme simultaneous access at around 00:00 AM (KST) on January 19, it ultimately resulted in the increase in the number of votes during the processing of the calculation/verification of these votes. However, voting of all participants was suspended at 00:00 AM (KST). Users experienced more errors during this period due to the larger volume of voting directed to the artists, but please note that matters were handled and processed fairly without any underlying intentions or manufacturing.



Our team will turn this incident into a learning moment, and will take the necessary steps to prevent it from happening in the future by striving for a fairer voting system and examining our services thoroughly.

Once again, we would like to thank you for your active participation in the 2019 Mubeat Awards, and we truly apologize for any inconvenience caused.

Sincerely,



Mubeat Team.

<Daily total number of votes> January 18, after 00:00 AM (KST) Surge in the daily traffic graph due to excessive simultaneous access

<Daily Traffic> January 19, around 00:00 AM (KST) Surge in the daily traffic graph due to excessive simultaneous access

 



 

안녕하세요. 뮤빗입니다. 2019 뮤빗 어워즈 투표 기간 동안 여러분의 많은 참여 정말 감사드리며, 투표 이용에 불편을 드려 진심으로 사과의 말씀 드립니다. 사전에 공지 드린대로 뮤빗 어워즈 마지막날 예상을 넘는 많은 참여 발생으로 원활한 서비스 진행이 안 되었습니다.



1월 19일 오전 00:00시(KST) 무렵, 과다한 동시 접속으로 투표 수의 정산/검수가 처리되는 과정에서 투표 수가 증가되었지만, 참여자분들의 투표는 00:00 AM (KST) 에 모두 종료 되었습니다.

이 특정 시기에 아티스트에게 투표가 더욱 집중적으로 몰려 오류가 발생했지만, 어떠한 의도나 수작업 없이 공정하게 처리되었음을 양지 바랍니다.




앞으로 더욱 세심하게 점검하여 공정하고 엄정한 투표 진행을 위해 노력하여 더 나은 서비스를 제공해 드리겠습니다. 다시 한 번 이용에 불편 드려 죄송하며, 뮤빗 어워즈의 많은 관심과 참여에 깊이 감사드립니다.

<일별 투표 현황 집계> 01월 18일 00:00(KST)시 이후 과다한 동시 접속으로 일별 트래픽 그래프 급증

<일별 트랙픽> 01월 19일 00:00(KST)시 무렵 과다한 동시 접속으로 일별 트래픽 그래프 급증