Hi! This is Mubeat.
We’ll be talking about “Mubeat’s CS Guide Part 1 - Ads” today😀
Still having troubles after reading this guide?
Then send your questions and info to us through our feedback or E-mail(firstname.lastname@example.org) and we’ll get back to you ASAP.
Before you do, please note that detailed info really helps Mubeat in taking the appropriate steps!
That’s why to users who include a video of the problem they’re facing, Mubeat gives 100 Heart Beats to 5 of these users, randomly, every month.
Shall we begin?
<Rewarded Video Ad>
1. What is Rewarded Video Ad?
2. I can’t watch Video Ads.
Case 1 - Exhausted Ads
Error message: “There aren't ads available at the moment. Please try again later.”
>> The amount of ads available for each country is different, and when ads are exhausted, the above message is shown. Please note that it is difficult for Mubeat to resolve such ad exhaustion issues😢 How about getting Heart Beats from missions, Beat Box, quizzes, etc?
Case 2 - Limit Per Device
Error message: “There aren't ads available as you have reached the maximum number of video ads watched on this device today. Please try again tomorrow.”
>> In order to prevent fraudulent voting, there is a limit to the number of ads that can be viewed on a device. When a user has watched the maximum number of ads for the day, the above message is shown. Therefore, even though a user has not watched all 15 ads but has reached the maximum number of ads watched on a device, the above message will be shown.
For this issue, please wait for your ad view count to reset before watching video ads!
Case 3 - Unknown Error
Error message: “An unknown error has occurred. Please try again later.”
>> The above message is shown when an unknown error has occurred. As a detailed check is required to resolve this particular error, we ask for your understanding and patience.
If you are experiencing this particular error message, please email the following information to email@example.com and we will get back to you ASAP.
1) Detailed explanation of the issue
2) Screenshot of the issue
3) Mubeat ID (email) and display name
4) Mubeat version info
5) Residing country
Case 4 - iOS Ad Tracking
Error message: “Ad cannot be called. Please make sure there are no ad restrictions and that you are not in an ad-restricted region.”
>> Ads may not be shown for iOS device users who have restricted their ad tracking identifiers. Please check the settings below.
3. I didn’t get Beats after watching Video Ads.
1. How do I participate in Tapjoy(Offerwall) missions?
2. I completed a mission but didn’t get any Beats.
How to contact offerwall provider: Store> Get Beats> Click "Participate in missions" button> Click the hamburger button located on the top bar of the Tapjoy offerwall mission page> Reward Status> Reward Details> Click the request support button
3. It says there are no events I can participate in.
Ads may not be shown for iOS device users who have restricted their ad tracking identifiers. Please check the settings below.
If you still have any questions after reading this guide, please send your info to Mubeat through feedback or E-mail as shown below!
*Detailed information you include in your feedback to Mubeat greatly helps Mubeat in taking the appropriate measures.
We promise to get back to you ASAP!
That’s all for now, we’ll see you in our CS Guide Part 2!😊