What should I do if I cannot access Mubeat Store or ads?

In cases where you did not download Mubeat from the official Google Play Store, or if you are residing in a region that does not support Google services (E.g: China), watching ads and accessing the Store may not be possible.


1) If functions like accessing the app or voting is not working properly, please download Mubeat from the official Store.


2) If you are unable to obtain Beats from accessing the Store and watching video ads, you can obtain Beats from completing offerwall ad missions.


Obtaining Heart Beats from offerwall mission may be delayed depending on the provider's company policy, so please close the app and check back after some time. For all offerwall ad missions, the conditions for the ad must be met in order to obtain the Heart Beats, so please check the specific conditions for each ad. If you have already participated or already installed the app in the past, you are unable to participate.

If you have not obtained the Heart Beats even after following the above remarks, please contact the offerwall provider directly via the following channel.

Vote> Click the complete missions and get Heart Beats! button> Click the hamburger button located on the top bar of the Tapjoy offerwall mission page> Reward Status> Reward Details> Click the request support button