Dear Mubeat users,
This is the Mubeat Team.
First and foremost, it is with great concern and regret which we received your feedback outlining the issue you had with our service regarding the 2019 Mubeat Awards. Our team sincerely apologizes for the inconvenience caused while participating in this voting event.
Heart Beats are obtained after successfully watching an ad regardless of voting. The issue regarding the feedback on Heart Beats not being obtained even after successfully watching an ad was caused by the lack of network connection.
We would like to address the point that advertising profit is not distributed to the company in the cases where Heart Beats are not obtained after watching an ad.
Our team will turn this incident into a learning moment, and will take the necessary steps to prevent it from happening in the future by striving for a fairer voting system and examining our services thoroughly.
Once again, we would like to thank you for your active participation in the 2019 Mubeat Awards, and we truly apologize for any inconvenience caused.
2019 뮤빗 어워즈 투표 기간 동안 참여 주셔서 감사드리며 투표 이용에 불편을 드려 진심으로 사과의 말씀 드립니다.
광고 시청이 완료되면 투표 여부와 상관없이 하트비트가 지급이 됩니다.
만약 광고시청이 완료되었는데도 하트비트가 지급이 안 되었다면, 원활한 네트워크 접속이 안되어서 발생한 이슈로 파악됩니다. 광고시청 완료후 하트비트가 지급이 안 되면 당사에도 광고수익은 배분되지 않습니다.
다시 한 번 이용에 불편을 드려 죄송합니다.